Founding Partner Since
VP of Sales
“Founding partner status demonstrates a high level of commitment to the work of building better, more inclusive digital spaces for all users, which is at the core of our mission as a company. We’re proud to be associated with InclusionHub from its inception, and look forward to seeing this database and the community of people around it grow and have a positive impact on the world.”
To make the world more accessible for blind and low-vision people. The app connects blind and low-vision individuals with sighted volunteers and companies from all over the world through a live video call.
Since launching in January 2015, more than 4,000,000 volunteers have signed up to assist blind and low-vision users. Be My Eyes users can request assistance in more than 180 languages making the app the biggest online community for blind and low-vision people as well as one of the largest micro-volunteering platforms in the world:
Every day, volunteers sign onto Be My Eyes to lend their sight to blind and low-vision individuals to tackle challenges and solve problems together.
Volunteers assist Be My Eyes users with tasks ranging from reading prescriptions to making sure their shoes match—and everything in between. While those everyday requests are incredibly important to the low-vision community, Be My Eyes also enlists the biggest names in technology and commerce to reach more people on the consumer level and bring a measure of accessibility to customer service and user interface.
Beginning in 2018, Be My Eyes added “Specialized Help” to its mobile app. This option connects users with businesses and organizations that are equipped to meet blind and low-vision needs related to products and services.
"Contacting customer support through email or by phone isn't always ideal,” says Hans Jørgen Wiberg, creator of Be My Eyes. “Direct communication with a business's customer support agent could be a more vision-friendly alternative and less time consuming for you. If someone from the company could see the issue in real time, issues with their products or services could be resolved more efficiently."
Microsoft and Google joined the Be My Eyes platform to make their customer support centers more accessible to blind and visually impaired users.
With Microsoft, users who access Specialized Help work directly with a member of the Microsoft Disability Answer Desk to resolve issues with Windows PC or another Microsoft product or service. As for Google, blind and low-vision users can contact the Google Disability Support team through a live video connection to address questions and access assistive tools and accessibility features for Google products and services
Corporate partnerships with Be My Eyes are set to expand as more and more organizations recognize the need for comprehensive accessibility.